Refund and Exchange Policy

1. Refund Policy

A refund can be requested within 3 days of the course purchase date, under the following conditions:

• The course completion should not exceed 15%
• No digital content related to the course has been downloaded
• A clear reason for the refund request must be provided

Refund requests are processed within 2 business days after request approval, and funds are returned through the original payment method.

2. Exchange Policy

A purchased course can be exchanged for another course within 3 days of the purchase date, if:

• The original course has not been completed beyond 15%
• The replacement course is available at the same value or higher (with payment of the difference if applicable)

3. How to Submit a Refund or Exchange Request

To submit a refund or exchange request, please contact us via:

• Email: nexgensupprot@gmail.com
• Or through the support form available on our website

Request details must include (order number, username, reason for request)

4. General Terms

• All requests are subject to review by the support team
• Our team reserves the right to accept or reject requests based on the conditions mentioned above
• Additional proof may be required to clarify the reason for refund or exchange

5. Exceptions

• Free courses are not eligible for refund or exchange
• Courses obtained through significant discounts
• Courses provided through partners or external platforms are subject to those entities' policies